If you’re experiencing dental discomfort, please don’t postpone treatment. We’re taking many steps to ensure you’re cared for in a safe environment. The well-being of our patients, team, and community is our top priority. We’ll only see patients as long as we have the have the proper equipment, supplies and resources for us all to stay healthy.
We’re carefully monitoring the latest guidelines published by the Center for Disease Control, the Department of Health, and the American Dental Association. If they recommend any additional protocols, we’ll implement them quickly. We want you to step into your appointment with peace of mind.
✓ Special Protocols for COVID-19:
We’re taking COVID-19 seriously, so we’ve made some modifications to the way we do things. Of course, we’ll never modify our team’s kindness and top-notch clinical skills!
- Before your appointment:
- Screening questions: We’ll ask two quick questions about COVID-19 symptoms and exposure. If you or anyone in your family is sick, please call us to reschedule.
- Safe arrival:
- Sidewalk check-in: We might ask you to remain outside until we’re ready to see you. Central Park is your waiting room! This helps create safe social distance in the reception area.
- Designated 1st appointments: Because we’re asking people to wait outside, the first appointment of the day is reserved for seniors or anyone with a health or mobility condition.
- Scrubbing in: Everyone, patients and team members alike, washes their hands for 20 seconds or uses sanitizer when they arrive.
- Health checks: Everyone checks their temperature and oxygen level when they arrive.
- Masks: Everyone wears a mask while they’re here.
- Safe appointments:
- Enhanced PPE: Clinical team members wear hospital-level personal protective equipment. This includes masks, gloves, protective eye-wear, and special clothes that are cleaned every day and not worn home. If there’s any risk of water splashing, we’ll also ask you to wear special disposable glasses to protect your eyes.
- Low volume: We’re only seeing two patients at a time, and limiting the number of team members working. The office is clean and quiet.
- Extra sanitation: In addition to the precautions we always take sterilizing clinical areas, we’re frequently wiping down commonly touched areas in non-clinical areas like reception, too. It’s all done with a hospital-grade disinfectant that kills the coronavirus on contact.
- Extra time: To make sure our new protocols are consistently applied, we’re scheduling a little extra time for appointments.
✓ Everyday Protocols
Dental teams are uniquely trained to regularly encounter, and successfully stop the spread of, everyday infections like the flu, HPV, herpes, and the common cold. We’re literally professionally clean. Many precautions we’re taking now have been the standard for years:
- Hand hygiene: Providers thoroughly wash and/or sanitize their hands between every appointment.
- Protective barriers: We use “barrier tape” over objects in treatment rooms we touch frequently but can’t sterilize. You might see us apply this to things like light switches, chair buttons, and computer mice. We change it between every person we see. The headrests on the chairs are covered with a disposable barrier that we replace after each visit. We also put easily cleanable barriers over computer keyboards, which we clean between appointments.
- Sterilization: All of our instruments and handpieces are put in a high-pressure STATIM brand autoclave after every use to sterilize them. We carefully follow the manufacturer’s instructions for maintenance and adhere to a routine cleaning schedule. We also monitor sterilization procedures using biological, mechanical, and chemical indicators. Biological monitoring is done by a third party to ensure no bacteria survives the sterilization process. We wrap and seal instruments in a package with an indicator that changes color during the sterilization process. This helps us identify instrument packages that have been sterilized, so there’s no chance that contaminated instruments could get mixed up with sterile ones. We’ll open the bag in front of you, so you know the instruments are pristine just for you.
- Disposable items: Anything that can be disposed of after every use is. You’ll get your very own suction straw, air/water tip, and polisher tip at every visit.
- Disinfectant: If something in a treatment room like a countertop or a chair seat can’t be covered in a barrier, sterilized in an autoclave, or disposed of, then we use a clinical disinfectant to clean it between every appointment. Using this cleaner greatly reduces the possibility of a provider transferring germs from a contaminated surface. We use the same disinfectant as operating and emergency rooms.