Every month we feature behind-the-scenes interviews with the individuals who, together, make CPW Dentistry the special place that it is. This month, we’re featuring Lauren in a special holiday edition of meet-the-team.
What’s your role here at CPW Dentistry and what does a typical day look like for you?
As a Treatment Coordinator here at CPW, my days are filled with magical and enchanting front-desk related things. I come in, caffeine readily in hand (typically in a fun holiday Starbucks cup), wide smile on my lips, and a Burl Ives classic in my heart. I check appointments to make sure everything is up to date, and that necessary forms are readily available. I check out patients and help them plan the future steps in their treatment if needed. I also help with financial arrangements and coordinate with insurance companies to make sure we have the closest possible estimate to give people. My goal is to be able to do all of this and still bring across my jolly, happy soul (minus the corn cob pipe and button nose… and two eyes made out of coal.)
Why do you love working at CPW Dentistry?
What I love most about working at CPW is the diversity of people and personalities, all with the same patient-oriented goal in mind. We all want to make sure our patients receive the best possible dental care and are all so ready to help one another achieve this goal. Unlike one famous flying antler creature, I was always invited to join in on CPW reindeer games. Together, my co-workers and I fly together through wintry storms as they come up, with all of our bright noses shining, lighting the way to make sure we deliver customer care up, up, and away.
What’s your favorite thing about the holidays?
My absolute favorite thing about the holidays is my family’s old Italian tradition of making our own Torrone candy. Torrone is a sweet confectionery concoction that tastes as if it came right out of the North Pole’s kitchen. Made of cocoa, cinnamon, vanilla, almonds, and sugar, it’s a recipe that goes back in my family for generations. Making it involves a fun bit where the ingredients all start off dry, then become liquid in a pot as they cook, and then become solid again as it cooks some more. As per our tradition, everyone in the house must stir the pot at least once for good luck! We only make this once a year, so I try to eat as much as I can. (And leave some extra out for Santa, of course).
Why did you decide to come work at CPW Dentistry and do the kind of work you’re doing?
Helping people for the greater good has always been a goal of mine. I always knew I was destined to work at a company that really cared about people and tried their best to take care of them by all means necessary. I feel that CPW epitomizes this, by always going the extra mile to make sure our patients are taken care of. I feel that I can (and do) really do some good here. I love seeing patients leave happy and feeling well taken care of. If I can get everyone I check out in a day to leave with visions of sugar-free sugar plums dancing in their heads, then I did a good day’s work.
If you could speak to everyone in the world at the same time, what would you say?
Stay young at heart! There is too much sadness and stress in the world as it is, we have to remember to smile and live our best life without any inhibitions, like we did when we were younger and still believed in the magic of Santa. I fully believe we can keep that fun-spirit in our hearts all year long and not just during the holidays. We actually really need to keep this close to us or otherwise our hearts will grow two sizes too small and we all know what happens as a result of that: we end up dressing-up our dogs like reindeer and breaking the law to the theme of a fun rhyming song number. But even then it doesn’t matter in the end because the holiday spirit will come just the same. So, please allow your hearts to grow three sizes this time around, and carve some extra roast beast for the ones that seem least likely to appreciate it, because we all deserve some heartfelt cheer.
Were you named after anyone? Tell us the story.
Yes! My dad really wanted to call me “Samantha” after Alyssa Milano’s character in “Who’s the Boss.” However, my mom didn’t want people to call me “Sam,” so she asked her mom, who was a huge Lauren Bacall fan, for advice. Thus my name was gifted to me. I was either going to be named after one beautiful actress or another beautiful actress…no pressure there.
What is the craziest thing you’ve ever done and would you do it again?
I just recently got a tattoo for my birthday! It was the craziest (and best) thing I’ve ever done, and I can’t wait to add more to it. I always thought tattoos were a beautiful form of expression, quite literally wearing your heart on your sleeve.
If you could live in a book, TV show or movie, what would it be and why?
I am a huge fan of all things Jane Austin. I’m just in love with the language, clothing, romance and mannerisms of that time period. I feel like I must have lived my past life in the 1800’s, and wouldn’t mind leaping into Elizabeth and Mr. Darcy’s world of Pride and Prejudice.