What is your cancellation policy?

Our providers reserve each appointment just for you, and we don’t overbook. We request that you let us know 48 hours in advance if you’ll need to cancel or reschedule your appointment. In the event that you have to cancel your appointment short notice, a broken appointment fee of $75 per hour of time reserved is collected and donated to the charity of your choice (options include St Jude Children’s Research Hospital, Doctors Without Borders, and the ASPCA). Of course, we understand that life happens, and emergency circumstances do occur, but please notify us as soon as you know you are unable to make it so that we can offer the time reserved for you to another patient in need.